Refund Policy

You can request a full refund of any subscription payment within 30 days of that payment. No reason is required. Approved refunds are returned to the original payment method, normally within 5–10 business days.

Email info@kitecreation.com or use Contact our team with the email address used at purchase. You can also contact Paddle.com, our reseller and Merchant of Record, which handles billing enquiries and returns for our orders.

You can cancel a subscription at any time from “My account”. Cancelling stops future charges, and your paid features stay available until the end of the period you have already paid for.

Renewal payments older than 30 days are not automatically refunded, but you are welcome to contact us — we review requests individually and treat customers fairly.

If you subscribed through the Apple App Store or Google Play, that store processes the payment and refunds are handled through Apple or Google according to their policies. Contact us if you need help with the process.

This policy is in addition to your statutory rights as a consumer, including the EU/EEA right of withdrawal for digital services, which are not affected by anything stated here.